Frequently Asked Questions

Check-in time is at 4:00 PM. Early check-in may be available depending on the property’s occupancy, but can only be confirmed 24 hours prior to your arrival.

Check-out time is at 10:00 AM. Late check-out may be offered depending on subsequent bookings and can be confirmed only 24 hours before departure.

We have a strict cancellation policy. Full refunds are available only if cancellations are made within 24 hours of booking. After this period, the reservation becomes non-refundable.

Guests must be at least 25 years old to reserve a home. Individuals under 18 years old must be accompanied by an adult aged 25 or older.

Pets are not allowed in any of our properties. However, we do accommodate guests requiring the assistance of a trained service dog.

Yes, we welcome service dogs. Guests requiring the assistance of a trained service dog are encouraged to bring them along.

We do not allow weddings, parties, or any events that exceed the maximum occupancy of the home or create loud noise that could disturb neighbors. Our properties are designed for relaxation and tranquility, and we strictly enforce these rules to ensure a pleasant stay for all guests.

Each property has a lockbox containing the keys. Upon confirmation of your reservation, we will provide you with the lockbox code as well as a password for an automatic lock, ensuring you have access to your rental.

Yes, all our properties are equipped with WiFi. Please note that internet speeds can vary based on location.

We provide towels, kitchen appliances, and basic washroom accessories such as shampoo and soap for a minimum of two days. While basic supplies are provided, we recommend bringing your own items to ensure your comfort during your stay.